Refund policy

Last Updated: 22 September 2026

At Sash Thee Label, we carefully select and present our products to help you make an informed purchase decision. Product images displayed on our website and our official social media channels are photographs of the actual products offered by us.

Please read this Return & Refund Policy carefully before placing your order.

1. No Returns & No Exchanges

All purchases made through Sash Thee Label are final sale.

We do not accept returns or exchanges once an order has been placed and confirmed.

This includes:

Change of mind.
Change in preference.
Size or fit issues.
Colour preference.
Ordering the wrong size.
Ordering the wrong product.
Personal preference after receiving the product.
Any other reason where the product supplied matches the order placed.

Please carefully review the product details, images, size information, colour, and other available information before placing your order.

2. Product Images

We make reasonable efforts to display photographs of the actual products on our website and official Instagram account.

Our product images are provided to give you an accurate representation of the products before purchase.

However, minor differences in colour or appearance may occur due to:

Lighting conditions during photography.
Your device or monitor settings.
Screen brightness and colour calibration.
Different display technologies.

Such minor variations do not constitute a reason for return, exchange, or refund where the product supplied corresponds to the product ordered.

3. Please Check Your Order Before Purchasing

Before completing your purchase, please carefully check:

Product name.
Product images.
Size.
Colour.
Quantity.
Shipping address.
Contact details.
Other order information.

Once an order has been confirmed, it cannot be cancelled, modified, returned, or exchanged except where required under applicable law.

4. Order Cancellation

Orders cannot be cancelled once they have been confirmed.

Please review your order carefully before completing the purchase.

Once your order has been confirmed, we begin processing it for fulfillment and therefore cancellation requests will not be accepted.

5. Damaged, Defective or Incorrect Products

Although we follow quality-control procedures before dispatch, if you receive a product that is:

Damaged during delivery;
Defective; or
Different from the product you ordered,

please contact us at sashtheconfidentyou@gmail.com as soon as possible after delivery.

Please provide:

Your order number.
Photographs of the product.
Photographs of the packaging, where relevant.
A clear description of the issue.
Any other information reasonably requested by our team.

We will review the matter and determine the appropriate resolution where the issue is attributable to us or the product is defective.

Any remedy in such circumstances will be subject to verification and applicable law.

6. Refunds

As a general policy, we do not provide refunds for products that have been correctly supplied according to the order placed.

Refunds will only be considered where:

We are unable to fulfill a confirmed order;
A payment has been received but the order cannot be fulfilled;
A product is confirmed to be defective, damaged, or incorrectly supplied and a refund is determined to be the appropriate resolution; or
A refund is otherwise required under applicable law.

Where a refund is approved, it will be processed using the applicable payment method or another appropriate method.

The time required for the refund to reflect in your account may depend on your payment provider, bank, card issuer, or other financial institution.

7. No Cash on Delivery

Sash Thee Label does not currently offer Cash on Delivery (COD).

All orders must be paid for using the payment methods available at checkout.

An order will be processed only after successful payment confirmation.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information when placing an order.

Please carefully check your:

Name.
Address.
City.
State.
PIN/ZIP code.
Phone number.
Email address.

Sash Thee Label will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

9. Refused or Undelivered Orders

If an order is refused by the recipient, cannot be delivered because of incorrect information, or is returned to us due to circumstances attributable to the customer, any applicable resolution will be determined on a case-by-case basis and subject to applicable shipping and order conditions.